Privacy Policy

Optimum Victory Health ("we," "our," or "us") is committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit virtualovh.com or use our services.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, date of birth, and state of residence.
• Health Information: Symptoms, medical history, medications, and mental health conditions (treated as Protected Health Information under HIPAA).
• Insurance Information: Insurance provider name and policy details when applicable.
• Technical Information: IP address, browser type, and pages visited through standard web analytics.

How We Use Your Information

We use the information we collect to:

• Schedule and conduct virtual psychiatric appointments
• Provide clinical care and treatment recommendations
• Communicate with you about your appointments and care
• Process billing and insurance claims
• Comply with applicable laws and regulations
• Improve our website and services

HIPAA Compliance

As a healthcare provider, we are subject to the Health Insurance Portability and Accountability Act (HIPAA). Your Protected Health Information (PHI) is handled in accordance with HIPAA's Privacy Rule and Security Rule. We implement administrative, physical, and technical safeguards to protect your PHI.

We will not use or disclose your PHI for purposes other than treatment, payment, and healthcare operations without your written authorization, except as permitted or required by law.

How We Share Your Information

We do not sell your personal information. We may share your information:

• With healthcare providers involved in your treatment (with your consent)
• With your insurance company for billing purposes
• With service providers who assist our operations (under strict confidentiality agreements)
• As required by law, court order, or government regulation
• To prevent serious harm to you or others, as permitted by law

Data Security

We use industry-standard security measures including SSL/TLS encryption for data transmission, HIPAA-compliant video platforms for telehealth sessions, and secure storage practices. However, no method of internet transmission is 100% secure.

Your Rights

Under HIPAA and applicable state laws, you have the right to:

• Access your health records
• Request corrections to your records
• Request an accounting of disclosures
• Request restrictions on how your information is used
• Receive a copy of this notice

Contact Us

Optimum Victory Health
Email: info@virtualovh.com
Website: virtualovh.com

Changes to This Policy

We may update this Privacy Policy from time to time. We'll notify you of significant changes by posting the updated policy on our website with a revised effective date.

This Privacy Policy is for informational purposes. For a complete HIPAA Notice of Privacy Practices, please contact us directly.